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2.8 | 30 Reviews

26 cu.ft. Smart wi-fi Enabled InstaView™ Door-in-Door® Refrigerator

LG LSXS26396S

Features

  • 26 cu. ft. Capacity
  • InstaView™ Door-in-Door®
  • SpacePlus® Ice System
  • ThinQ® Technology with Proactive Customer Care

Quick Specs

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: Side By Side
  • Width: 35.778"
  • Height: 70.25"
  • Depth: 36.313"
  • Energy Star Rated: Yes
  • Refrigerator Size: 26.1 (cu. ft.)
  • Fresh Food Capacity: 16.9 (cu. ft.)
  • Freezer Capacity: 9.2 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: Yes
  • Counter Depth: No
  • Sabbath Mode: No
  • WiFi Connected: No

See More

 
Peace of mind built-in

Now select LG appliances come with Proactive Customer Care, activated when you download the ThinQ® app and connect your smart appliance. Get recommended maintenance tips and usage reports to help keep your appliances running at their best. Plus receive alerts for potential problem before they arise.


Raid the Fridge without Losing Your Cool

Combining innovation and distinctive design, the InstaView™ Door-in-Door® refrigerator will enhance even the most beautifully crafted kitchen. The sleek tinted glass panel illuminates with two quick knocks, so you can see inside the easy access compartment without opening the door, reducing cold air loss to help keep food fresher longer.


Reach Favorites Fast and Fit More

Offering quick and easy access to favorite foods, the popular Door-in-Door® design gets even better with adjustable bins that smoothly glide up and down to fit snacks and drinks of all sizes.


Extend Food Freshness While Conserving Energy

Door-in-Door® with ColdSaver™ Panel acts like a barrier keeping cold air in where it matters most - in the inside - giving you peace of mind that food will stay fresh longer. It reduces cold air loss helping keep food fresher longer while conserving on precious energy.


Most shelf space.*

Ice makers are great, but not if it means you can't fit all of your food in the fridge. The Slim SpacePlus® Ice System provides more shelf space and allows even more space for door bins.


SPACE WHEN YOU NEED IT.

Get more space for groceries in a great feature-packed refrigerator. Nothing beats the convenience of having more food when you need it, and with a generous 26 cu. ft. of space, you'll have room and room to grow.


Measure First, Order Right.

Nothing is more frustrating than an appliance that doesn't fit. We'll help you find the right one for your space.

Features

  • 26 cu. ft. Capacity
  • InstaView™ Door-in-Door®
  • SpacePlus® Ice System
  • ThinQ® Technology with Proactive Customer Care
SUMMARY
InstaView™ Door-in-Door® Yes
ThinQ® Technology with Proactive Customer Care Yes
wi-fi Enabled Yes
Total Capacity 26.1
Ice & Water Dispenser Yes
ENERGY STAR® Qualified Yes
Standard Depth Yes
CAPACITY
Refrigerator 16.90 cu. ft.
Freezer 9.20 cu. ft.
Total 26.1 cu. ft.
FEATURES
InstaView™Door-in-Door® Yes
ENERGY STAR® Qualified Yes (684 kWh/Year)
Ice & Water Dispenser Yes
Dispenser Type Vertical
Ice System SpacePlus®
Daily Ice Production 3.5 lbs / 4.1 lbs (IcePlus™)
Ice Storage Capacity 4.5 lbs
Water Filtration System Filter LT1000P
Temperature Sensors 5
Multi Air Flow Cooling Yes
Display Type Membrane / White LED
Temperature Controls Digital
Door Alarm Yes
Child Lock Yes
LoDecibel™ Operation Yes
Auto Closing Door Hinge Yes
THINQ® SMART FEATURES
Wi-Fi Yes
Voice Activation Yes
Works with Google Assistant and Amazon Alexa
SmartDiagnosis™ Yes
ThinQ® Technology with Proactive Customer Care Yes
REFRIGERATOR
No. of Shelves 4 Total
Shelf Construction Tempered Glass
Crisper Bins 2
Refrigerator Light Premium LED
REFRIGERATOR DOOR
No. of Shelves/Bin 6 Total (no door bin in Door-in-Door)
Door Bin Construction Clear
Dairy Corner Yes
FREEZER
No. of Shelves 3
Shelf Construction Tempered Glass
Freezer Light Premium LED
MATERIALS & FINISHES
Contour Door Yes
Hidden Hinges Yes
Surface Stainless Steel/Coated Metal
Back Flush & Metal Cover Over Mechanical Parts
Available Colors Stainless Steel (S)
Handle Matching Commercial Handles
DIMENSIONS/CLEARANCES/WEIGHTS
Depth with Handles 36 5/16"
Depth without Handles 34"
Depth without Door 29 1/16"
Depth (Total with Door Open) 51 1/8"
Height to Top of Case 69 3/8"
Height to Top of Door Hinge 70 1/4"
Width 35 7/9"
Width (Door Open 90 with Handle) 44 1/5"
Width (Door Open 90 without Handle) 39 1/4"
Door Edge Clearance with Handle 1 3/8"
Door Edge Clearance without Handle 3/8"
Installation Clearance Sides 1/8", Top 1", Back 2"
Weight (Unit/Carton) 310 lbs/334 lbs
Carton Dimensions (WxHxD) 38 1/2" x 72 1/4" x 37 31/64"
WARRANTY
UPC 048231788779

Quick Specs


  • Appearance

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: Side By Side

  • Dimensions

  • Width: 35.778"
  • Height: 70.25"
  • Depth: 36.313"

  • Features

  • Energy Star Rated: Yes

  • Capacity

  • Refrigerator Size: 26.1 (cu. ft.)
  • Fresh Food Capacity: 16.9 (cu. ft.)
  • Freezer Capacity: 9.2 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: Yes
  • Counter Depth: No

  • Extras

  • Sabbath Mode: No
  • WiFi Connected: No

LG Appliance Bundle Savings Rebate

Offer Expires: 7/15/2021 to 11/2/2021 Must be postmarked by: 2/2/2022

Receive a 5% or 10% rebate with purchase of qualifying LG Appliance Bundle. Rebate form must be postmarked by 2/2/2022.

Interactive Tour

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Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Appliances

Why NSI Protection Plus?

Our service plan is an economical way to extend the terms of your product's manufacturer parts & labor warranty.

Most manufacturer's limited warranties leave customers with no protection against the rising cost of repairs.

Even the best products can malfunction and the most minor repairs can cost hundreds.

About NSI Protection Plus

Administered by Warrantech and insured by AmTrust Financial, NSI Protection Plus is the largest service network in the industry with 30 years of building the network and over 22 million in paid claims.

The most comprehensive repair plans in the business!

  • Day one coverage on special features
  • Removal and reinstallation coverage
  • $25 Laundry credit (Washers and Dryers)
  • 5 year appliance contracts include 10 year major component coverage
  • $250 Food credit (per incident, eligible products)
  • The only true "No Lemon Guarantee" in the business
  • No "CAP" on repairs or replacement, unlimited repairs.

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

2.8 out of 5

36% of reviewers recommend this product.

5 Stars

Love my refrigerator

Tina72 10/2/2021

My refrigerator went out and algae took complete care of me refrigerators working great now the service check they sent out was awesome it was awesome highly recommend any LG products to anybody
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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Quality

 

Value

 
3 Stars

Great Refrigerator Bad Guts

Chango22 9/27/2021

The refrigerator itself is great..very spacious it was very useful until it broke. The internal parts that make it work are not good. We have a broken refrigerator that is in perfect condition but does not work..lasted 3 years...The Guts need to be updated by the Manufacturere
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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1 Stars

This is our third repair for it.

Mom7 9/5/2021

Although I love the look of the refrigerator we are on the third breakdown. Its always the same problem. First the water dispenser stops working then the freezer stops working then the refrigerated side stops. We bought an extended warranty for repairs but it takes over a week to get an appointment then parts need to be ordered then you wait some more. Only to have it breakdown again a few months later. Very frustrating Its not fun to be without a refrigerator for weeks at a time. Obviously I cant reccomend it.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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1 Stars

After only 3 years we have had issue after issue.

unhappy33654 8/27/2021

We bought this refrigerator 3 years ago. 3 months ago the condenser failed. When we finally got that fixed it took 1 1/2 months to get a LG repairman the door sensor failed a couple hours later. Because of that the fridge thinks the door is open and does not cool properly. I have been on the phone with the warranty people and they have given me the run around. It currently is not fixed.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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Value

 
1 Stars

Worst Appliance Purchase Ever

VeryUnhappy1234567 8/20/2021

The product broke down during the warranty period and the customer service is the worst. I have been calling for 3 weeks about this issue.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 
5 Stars

Amazing

annywaqas 8/20/2021

I bought this a year ago and simply love it. It gives such a modern look and the door behind door feature is very appealing and comes handy alot
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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Value

 
5 Stars

Great layout

Bunson 7/28/2021

This fridge is the same cubic feet as my previous fridge but I fit a lot more stuff in this fridge
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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Quality

 

Value

 
2 Stars

Great Fridge When It Works As Intended

Mark1247 7/20/2021

I have had LSXS26396S for about 10 months and up to this point loved the fridge and all its features until one Tuesday morning. The fridge starting beeping every 30 seconds indicating that the door was ajar but it was not. Long wait times for tech support and when I did get a hold of someone who attempted to be quite helpful had me pulling parts of the fridge apart and re-leveling it before they would send someone out. This process took over a day. The earliest appointment was then four days later with no easy way to disable the alarm from beeping as this feature was eliminated a couple years earlier due to a class action lawsuits against LG. The technician came to repair the fridge and determined I needed a new door due to broken or chafed wire. Fortunately I had the technician take apart the ice maker as that is where the audible alarm is to disable it. The door was suppose to be here in four days and had to cancel the appointment with the tech as the door still hasnt arrived at my house as it was to be direct shipped. It is going on seven days where my fridge light is constantly on the water dispenser will not work because it thinks the door is open. The entire process is approaching two weeks. The other item that was disappointing was the list of authorized repair technicians listed in my area none of them answered the phone or voice mail boxes were full. The company who they sent was not on that list but I have used them in the past with great success. I could have possibly have saved a couple of days in the process of I had one this.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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Value

 
3 Stars

New is not better

yoyo58 6/17/2021

Looks nice but thats all. The shelves do not adjust enough to place taller items like a gallon of milk.The only shelf is the third one down and then its a tight fit. Dont want to put the milk in the door because it doesnt keep it cold enough and puts a lot of weight on the door. The vegetable fruit crisper does not keep veggies crisp. After 3 days the celery and carrots were limp. The doors do not seem to have a tight seal to them. The freezer door moves when the fridge door shuts. I am told this is normal due to the way the air flows in the fridge. A lot to be desired for new technology. If air flow was so good then you would think that the crisper would keep veggies crisp. A lot of heat comes out from under the fridge compared to our old fridge. We couldnt get good tasting water until we replaced the stainless steel water line with a PEX water line. Thought we should replace our old one that was 16 years old. Mistake sad we sold our old one. Definitely not made to last. Dont like the finish. The store had one without the ice water in the door. Liked that finish. They did not have one on the show room floor w/ ice water to see.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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Value

 
1 Stars

LG Refrigerador

Bob27bdbrhdbbskf 6/17/2021

Poor design. Cooling continues to be poor. Not sure why 8 characters to short. Please keep it simple
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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1 Stars

Problematic

Scott93 6/8/2021

We bought this unit 2 years ago and have had nothing but problems. Every 3 months or so the refrigerator loses power the water dispenser stops working and the freezer defrosts. However the wifi says that everything is fine. There is no error message so there is no way to diagnose the issue. Finally had a technician come out and he made it worse causing water to leak out of the refrigerator. He blamed it on my plumbing even though he wasnt dispatched to fix water. I am completely frustrated with this purchase.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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Value

 
1 Stars

Poor quality

0283hdjdvrh 5/23/2021

Bought this refrigerator and it never cooled enough to freeze items like ice cream.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
2 Stars

Love Door in Door BUT fridge isnt working

Corey1784 5/22/2021

Fridge was delivered in September and everything was great until recently when water wouldnt dispense and then the freezer was getting warmer. Then we realized the fridge was getting warm too. Fridge currently is unplugged and customer service is HORRIBLE. I will not buy another LG product again because of their lacking customer service.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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4 Stars

Door-in-Door A Surprisingly Great Feature

PostAvenue 4/17/2021

At first it seemed more gimmick but we love the door-in-door feature. It allows you to put things in the outside door that you need to access frequently making the overall cooling more efficient. Overall it is a great refrigerator. We did have a problem with the compressor and it had to be replaced otherwise I would give it 5 stars. The process and the technician who replaced it were excellent. It seems that some of the early models had a compressor that was not up to specs and so they quickly effectively and no cost replaced it with a new compressor and I feel like we have an almost new fridge again.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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1 Stars

Wate of money

Mora3088 4/14/2021

I boughy this less than 2 years and now is broke the im having troubles trying to get someone certificate to repair it... the instaview door is not working and is showing that is open when is not and thats making troubles to the fridge temperature... i lost a lot of food just because of that One day to other start to show problems... it is incredible that is a short time and is already not working I will never buy again this brand.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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1 Stars

Terrible product

Kevo152 3/27/2021

I bought this less than a year ago and it had been unuseable for most of the last two months. The bottom drawers have become deep freezers in both fridge and freezer. The water line is frozen so no ice or water. The current repair is on its 3rd week with 9 parts ordered in total. This fridge is a lemon.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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1 Stars

Constantly breaking down

Maxine 54 3/25/2021

I would like a refund and or a replacement of brand new refrigerator. Due to the fact that this Refrigerator is constantly breaking down. It has cost me a lot of money due to food loss. It has caused me nothing but Emotional stress And a lot of aggravation.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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3 Stars

One best looking side by side fridgerators.

Michi22 3/22/2021

Ive had issues with lce maker. Wire arm freezing over every 4 or 5 days. The flap sometimes gets stuck.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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5 Stars

Outstanding Refrigerator

Ed82 3/19/2021

I bought this refrigerator 10 months ago and simply love it Easy access to all my beverages ample room for all the items I like to keep stocked keeps things exceptionally cold energy efficient and easy to keep clean. I will never go back to a plain refrigerator again The glass door in a door is a must have Just tap to turn on the light and view contents without ever opening it up I am I very happy with my purchase
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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Value

 
4 Stars

Great features

Ace 32 3/1/2021

I like everything but having trouble with connecting WiFi
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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Value

 
5 Stars

Love it

Leslie34 2/13/2021

Weve had our new refrigerator for a couple of weeks now and I love it The instaview door is awesome You dont have to open your whole fridge just to get out a quick item I love the ice maker in the freezer section being in the door. It gives more space free in the freezer part. Its a win win all around with my new LG fridge Would highly recommend it
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Good product. Roomy

HTTon 2/9/2021

The design is very smart. It saves spaces for using keep foods. The see through door is helpful for looking needed items without open the door. It is very nice all away aroud.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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Value

 
5 Stars

Piece of art

DCVess 1/25/2021

This Fridge not only alarms you when something is wrong has extremely accurate temps and the list goes on but eh best feature is its looks whoever sees this fridge is captivated by its stylish looks
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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Value

 
4 Stars

Nice refrigerator...other than...

Barbie Yuma 1/6/2021

Ihave total home water softening and conditioning system. Ive already had to pay to have the stupid filter enclosure replaced on my less than a year old refrigerator. I dont need the stupid filter. What a waste of money and how disappointing am I in your LG refrigerator water filter. Ive been trying to find a plug that will fit my refrigerator no left yet so what are you gonna do about that ??
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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Value

 
5 Stars

Many marvelous features

Action691 1/5/2021

Still learning about all the possibilities that can be added
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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3 Stars

I like the features. But there are limitations.

Leon C 12/31/2020

The stainless steel door is not steel because my many magnets will not stick to the door - only the sides of the unit Shortly after us was installed bought at Best Buy I had a water leak due to improper installation. after the third re-install of the water line I again had water but this time the interior part part or the water line at the bottom of the refrigerator froze and the freezer totally defrosted. It would be easy to say this was all an installation problem but the fundamental design is flawed. I should have received a notice from the unit through my WiFi connection. Everything _appears_ to be working for now. But Im wary about the freezer going haywire again. No one could explain why the freezer totally defrosted.
Originally posted on lg.com

No, I do not recommend this product

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1 Stars

Fake stainless is impossible to clean

bpbpbp 12/30/2020

Spent a long time researching refrigerators and chose this one for its features and design. I was especially excited about the large front window and door in door feature for quick access to often used items. Unfortunately it is made of some sort of fake metal and can not be cleaned - Ive tried dozens of different products. The surface is constantly plagued by water spots streaks black spots and scratches. It looks terrible all the time regardless of the effort spent trying to clean it. None of the other stainless appliances in my kitchen have this issue because they are made of real metal and easily polished - only the LG. I would also like to add that it died in less than 9 months destroying all of the food inside and leaking all over the place. LG service was excellent with providing an in-warranty repair but for a new premium appliance I would have expected a longer periods before needing service. This is hands down the worst appliance I have ever purchased and I wish it could be returned.
Originally posted on lg.com

No, I do not recommend this product

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1 Stars

Great while it worked

Fernieneves 12/30/2020

This fridge is less than 2 years old and has already stopped working and before it stopped the door thought it was open all the time and wouldnt stop beeping. I will never purchase another LG product.
Originally posted on lg.com

No, I do not recommend this product

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1 Stars

Wish I could write a good review

Maurisa 12/28/2020

weve owned this refrigerator for a year and its now dinging constantly as if the door is open. We are still under warranty and have called Costco and LG trying to get someone out here to help get this fixed for 2 months now and have had no success. No help. Every service provider LG has given us says they dont service our area. So now our brand new still under warranty refrigerator dings non stop. Not pleasant. We so wanted to loved this refrigerator but to be a year in and already having issues that are going unresolved on a pricey item like this is the reason for a 1 star. Super bummed.
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Great

Sunny 63 12/28/2020

Look is great features are good and water filter take longer to change.
Originally posted on lg.com

Yes, I recommend this product

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